FAQs

We currently accept the following payment methods online:

Debit & Credit Cards as well as PayPal.

Our bikes are delivered 90% assembled, leaving just 10-30 minutes of simple assembly to finish.

You can find plenty of helpful assembly videos on YouTube by searching for “bike name” unboxing. Watching these videos can give you a clear idea of the process before you buy. If you have any further questions, please reach out to us.

Yes, we regularly run sales promotions/competitions. Subscribe to our mailing list found at the bottom of our website to receive a discount code and to be in the loop.

As soon as we start processing your order, you’ll receive an email with an order tracking link. With this link you can track the status of your order in real time.

In the rare instance that your item has arrived damaged, you can contact us at hello@wizzcycles.com and we can help you with your request. If you’re able to share the detailed pictures as well, we can help you as fast as possible.

If your order has arrived and it’s missing parts, please email us at hello@wizzcycles.com and we can help solve your issue.

You should get your order in 3 – 10 working days. This is our standard delivery timeline for all items.

Delivery is free for all orders anywhere in the USA, UK & EU.

Unfortunately we do not have any collection units or showrooms. We solely operate online, hence we cannot offer order collections.

Yes, all products included taxes so there are no extra hidden fees to be paid.

The legality of electric bikes varies by country and region, including European countries. Age restrictions, license requirements, and equipment regulations may also apply. It is important to consult specific local regulations to determine the legality of electric bikes in your area.

USA – Please visit https://www.peopleforbikes.org/topics/electric-bikes for further information.

UK – Please visit https://www.gov.uk/electric-bike-rules for further information.

EU – Please visit https://www.eurococ.eu/en/blog/motorcycle-registration/ for further information.

Every product comes with a default 1-year manufacturer’s warranty. If any part is faulty, the manufacturer will provide a replacement part along with instructions on how to fix it.

We offer spare parts, such as batteries, on our website. If you can’t find what you need, we can assist you in locating shops in sourcing the parts for you. Please get in touch and we can guide you in the right direction.

Electric scooters differ in their levels of waterproofing and water resistance. Key factors to consider include the scooter’s IP rating, the sealing of components such as the battery compartment and connectors, the presence of fenders and mudguards, and the use of water-resistant materials. IP ratings range from 0 to 9, with higher numbers indicating better waterproofing. A rating of 5 or 6 typically provides protection against splashes, puddles, and light rain. Always refer to the user manual for specific guidelines, check the brand’s warranty, and consult additional support available on our website.

Electric bikes can reach speeds ranging from 10 km/h to as high as 120 km/h for advanced models. Please note that driving at high speeds should always be done with proper protective gear.